CRM Address Book Entries in 4.0 Outlook Client are Empty

In Outlook, go to Tools|Address Book. From the drop-down list, choose the "CRM Contacts" Address Book. Does it look like this?

If so, there's an easy way to correct the problem.

1. In Outlook, choose Options from the CRM Menu
2. Click on the Address Book tab:

   

3. Select "Match all contacts in Microsoft Dynamics CRM" and "Match all items in Microsoft Dynamics CRM"
4. Click OK
5. Synchronize with CRM by choose "Synchronize with CRM" from the CRM menu
6. Return to CRM Address book. You should now see entries there.

   

Comments

[Scott Millwood]

The default settings on the newest VPC from Microsoft has an empty CRM address book. However the solution for this as you write in your post does not work in the VPC. It throws an error. It appears this is only a problem in the VPC as this works in a production environment just fine.

[Lo]

The advice was helpful to get CRM contacts into the address book. Fortunately, we're in a development environment, and only have about 12 email addresses populated in CRM. When we go live we will have several tens of thousands of email addresses, at least. Our wish it to show CRM contacts in the address book only for those persons that we have synced according to the local data settings. But this setting in CRM, Options, Address Book does not seem to bring any CRM contacts into the address book. Any other ideas or experience to help us?

[Bert]

It works if you put your crm urls (both internal and IFD-url) in the Trusted Sites in IE.

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It appears this is only a problem in the VPC as this works in a production environment just fine.