Open new window from wunderbar using Sitemap – an alternative approach to a CRM FAQ

We (Customer Effective) often deploy a FAQ page in our clients' CRM environments as a form of User Documentation. The goal is to be able to sit a new hire down at a computer with a CRM session and tell them to hit the FAQ for a course on creating Accounts, making Advanced Finds, and closing Activities (for example). But with CRM 4.0 our normal approach was leaving something to be desired.

Deploying the FAQ

After creating our FAQ document (complete with images and hyperlinks) and saving it as an htm file we place it on the CRM server and set up a virtual directory pointing to it. We then modify the sitemap (xml file) to add the pointer to the CRM wunderbar.

In 3.0 the sitemap simply points to the faq.htm which displays in the main CRM window. And here's the rub – in 4.0 it is displaying with no scrollbar.

As a workaround, we can use a small bit of javascript in the sitemap to call the faq.htm to open in its own window – complete with scrollbar. Here's the line from the modified sitemap for opening the FAQ in its own window:
<SubArea Id="nav_FAQ" Title="FAQ" Description="FAQ" Url="javascript:window.open('<FAQ URL>',null)" Icon="<faq_icon location>" Client="All" AvailableOffline="false" />

There are some pros and cons of this approach.

The Pros are:

1. The FAQ page opens in its own window and therefore has a scrollbar
2. The stand-alone window could prove useful for the user to be able to launch the FAQ and have it open while working on the form in question within CRM

A potential Con is:

1. The CRM window is left blank when the new window opens with [object] being the only thing displayed in the window