Turn E-Mail Address Fields Into Hyperlinks In Microsoft CRM

When you open a Contact or Account record in Microsoft CRM, a user might assume that they can click on the e-mail address to compose a new E-Mail to that address; however, out of the box, Microsoft CRM does not work that way.  In 3.0, it is especially deceptive, because it is blue and underlined like a hyperlink; however, it does not work that way.

The good news is that with some simple on-load javascript, you can change the E-Mail address to a hyperlink that will launch a new E-mail when you click on it.

Just add the following to to On-Load event of the Contact form.  You can adapt it to work with the other address fields by modifying the emailaddress1 to whatever the name of the other e-mail field is.

//make email1 a hyperlink to create a new email
if (crmForm.all.emailaddress1 != null) {

    crmForm.all.emailaddress1.ondblclick = function() {

        var email = crmForm.all.emailaddress1.DataValue;

        if ((email != null) && (email.length > 0)) {
            window.navigate("mailto:" + email);
        }
    }
}

Thanks Michael at Stunnware.

Comments

[Kevin Lee]

This is a great tip! I actually used the same concept and created dialing capabilities for our phone fields using the "tel" protocol so our users can double click any phone number in the form and have it dial out. Thanks for this resource!

[chris]

does this work in 4.0 as well?