"Unable to Load Client Print Control" message when printing CRM v4.0 reports

Issue: When clicking the Print icon to print a CRM v4.0 report (in a SQL Server 2005 database) you receive the message "Unable to Load Client Print Control" and the report does not print.

 

Cause: Windows Security Update KB956391, an automatic security update.  Once installed it causes the issue above with Windows Server 2003, Windows XP, and possibly others.  Windows Vista machines do not appear to be affected.

Solution: Install the fixes below on the necessary servers and reboot each server. 

CRM Server:

Microsoft Report Viewer Redistributable 2005 Service Pack 1 http://www.microsoft.com/downloads/details.aspx?FamilyID=82833f27-081d-4b72-83ef-2836360a904d&DisplayLang=en

SQL Server:

Security Update for SQL Server 2005 Service Pack 2 (KB954606) http://www.microsoft.com/downloads/details.aspx?FamilyID=4603c722-2468-4adb-b945-2ed0458b8f47&DisplayLang=en#filelist

SRS Server (if separate from SQL):

Security Update for SQL Server 2005 Service Pack 2 (KB954606) http://www.microsoft.com/downloads/details.aspx?FamilyID=4603c722-2468-4adb-b945-2ed0458b8f47&DisplayLang=en#filelist

Note - if the SQL Server and SRS Server are on the same box, you only have to apply KB954606 to that box.

Again, restart the affected servers.  The next time a client prints a report, they will be prompted to install a new version of the view control.  Just click install and the Print window will open.

Comments

[Michael Dodd]

I was on an unrelated SRS Support request the other day when i found out that there is a cummulative SQL Server 2005 update that addresses this issue. I imagine you will need to inquire with MSFT CRM and/or SRS Support to obtail the Update. It is not a publically released update and has not gone through regression testing, but we have been functioning internally with the update for a week now and it seems to do the trick...

[Neil Benson]

Ruston, thanks for the article. This error bit one of our hosted CRM customers the other evening, and by following your advice we were able to have it working with a simple update of the ReportViewer.exe (later SQL Server updates supersede the requirement for KB954606.

Cheers, Neil
www.increasecrm.co.uk

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I imagine you will need to inquire with MSFT CRM and/or SRS Support to obtail the Update.