Over at the CRM Team Blog, they’ve just posted a very nice article on troubleshooting issues with the CRM Client for Outlook. Having done my share of troubleshooting for CRM, this post is a big help in trying to make sense of what’s occurring with the CRM client. The article does mention (and I want to re-iterate) that before going too far down the troubleshooting path, you really should update to the latest Update Rollup (currently, Update Rollup 4).
One item in the article that I was glad to see was checking the locally Managed Passwords on the client machine. I’ve come across a few scenarios where the user has saved their password and when it changes, then CRM suddenly stops working. This can be a particularly tricky thing to track down on it’s own.
This article is definitely worth bookmarking for future reference – almost a “checklist” of items to run through when working on CRM client issue resolution. Cheers!
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