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September 22, 2009

CRM Data Integration Considerations

UK MVP David Jennaway has a fantastic post on the CRM Team Blog today about the considerations when integrating external data with Microsoft Dynamics CRM. It is a great overview of the various approaches—when to move data into CRM, and when to integrate data by leaving the data in the external system and displaying it in CRM via a report.

I find that frequently integrations can be simplified using the report method. if no CRM processes are driven by the data, and the data does not need to be displayed in CRM views, a report can be a quick way to make data available to CRM users without having to move the data into CRM.

Worth the read--Check out the article here.

Technorati Tags: Microsoft Dynamics CRM,data integration

Posted by Joel Lindstrom on September 22, 2009 at 11:39 AM in Microsoft CRM Implementation, Microsoft CRM Reporting | Permalink

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