Date field lookup cut off in IE8

About a month ago, I noticed a problem when a crm record was viewed full-screen if there was a date field in the right hand column of the crm form.  The problem was that the calendar lookup went outside of the Internet Explorer Window, so if the form was viewed full screen the calendar control was not usable.

This seemed strange to me, as I knew that I had used right hand date fields in CRM 4 previously, and it had worked.  I tested on another machine, this time with IE 7, and the calendar lookup was not cut off.

   

Internet Explorer 7                                          Internet Explorer 8

I reported this issue on Microsoft Connect, Microsoft’s official channel for user feedback.

Turns out that it’s not really a bug in CRM, but rather a side effect from some changes in Internet Explorer 8.  The CRM team worked with the IE team and came back with a fix for this issue.  The fix is to install IE update 974455 and make the following registry change on the client:

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\FeatureControl
Create a new Key, and name it as follows:
FEATURE_FORCE_POPUPS_ONTO_MONITOR_KB974537
Within this key, point to New , and then click DWORD Value
Type iexplore.exe for the name of the key
Right-click iexplore.exe , click Modify and then type 1 in the Value data field

Read more about this fix at the UK MSCRM Support Blog.

del.icio.us Tags: troubleshooting,Microsoft CRM,Internet Explorer 8,date fields

Comments

[Doug - PO]

Create post as always. Thanks Joel

[crm services]

I had the same problem with i.e 8 & its fixed.