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June 16, 2010
Randomly Missing ISV Menus and Side-NAV Items
In a recent deployment, a client was experiencing seemingly random disappearances of side-navigation items that had been added via ISV configuration. These were meant to appear as side-navigation items on both the Account and Contact entities.
The symptoms were that on certain machines, the ISV navigation items would show up, but on others they would not. After further investigation, it was determined that the Outlook client was installed on those machines where the ISV items were not showing up.
A quick check of the System Settings (Settings|Administration|System Settings) revealed the problem. In the screenshot below, notice the setting for "Custom Menus and Toolbars":
As it turns out, if you have the Outlook client installed on a machine, the ISV navigation items will not show up if you have only "Web Application" selected for "Select the clients that will display custom buttons and menu items configured in ISV.config".
The solution? Simply included "Outlook" and "Outlook Offline" in that option as well:
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